About Using the Dispatch Board to Assign Activities

Note the following information when using the Dispatch Board to assign activities to field service engineers:

• An unlimited number of activities can overlap (apply to the same hours for an field service engineer). All overlapping activities appear on the Gantt chart. Adding multiple activities to a time slot reduces the height of the bar representing the activity and removes the description of the activity.

• You can reassign and reschedule any activity on the Gantt chart. Instead of selecting the appointment and then moving the appointment to a different time on the Gantt chart, click the Book Appointment button if you want to reschedule an appointment. For more information, see Booking Appointments for Activities Using Siebel Scheduler (End User) and About Rescheduling Appointments on the Dispatch Board.

• You can assign activities to available or unavailable hours in the schedule for a field service engineer.

• You can change the field service engineer who is assigned to an activity from the Unscheduled Activities list or from the Activity List view.

• You can change the duration of an activity from the Unscheduled Activities list or from the Activity List view. You can also change the duration of an activity by selecting the activity bar and then moving the activity bar outwards on the Gantt chart of the Dispatch Board.

• You cannot schedule repeated activities on the Dispatch Board.