1. Field Service Guide
  2. Assigning Change Requests to Engineers

Assigning Change Requests to Engineers

After the product manager assigns the change request (CR) to an engineering manager, the engineering manager assigns the CR to an engineer with the expertise to resolve the issue.

To assign a change request to an engineer

  1. Navigate to the Quality screen, then the Change Request List view.

  2. Select a CR record.

  3. In the Owner field, select the engineer you want to assign to resolve the issue.

  4. Drill down on the Change Request number (#) field.

  5. In the Comments field of the More Info form, enter any comment or explanation to help the engineer to understand the issue.