Assignment Rule Configuration

If you use Assignment Manager, then perform the following tasks to configure assignment rules:

• Check all assignment rules. In each rule, the Check Employee Calendar check box must be cleared. The ABS does not use this field.

• Use Assignment Manager in interactive assignment mode to try to assign the activity. Select an activity record (in the List view of the Activities screen), click the menu button on the Activity form, and select the Assign command. If the Assignment Manager rules are set up correctly, then a list of candidates is returned for the activity.

• For debugging purposes, it is recommended that you disable Assignment Manager by setting the Use Assignment Manager parameter to 0. For more information, see Appointment Booking System Parameter Configuration.