1. Field Service Guide
  2. Associating Warranties with Order Line Items (End User)

Associating Warranties with Order Line Items (End User)

You can create an order for the services of a warranty provider. Then you can associate a warranty with the order line items.

This task is a step in Process of Managing Warranties.

To associate a warranty with an order line item

  1. Navigate to the Service Orders screen, then the List view.

  2. Drill down on the Order number (#) field for a selected order, and click the Line Items view tab.

  3. Select an order line item record.

  4. On the link bar, click Warranty.

  5. In the Warranty list, create a new warranty record, and complete the fields as appropriate.

    Some fields are described in the following table.

    Field Comments

    Name

    Select the name of the warranty.

    Note: Before a warranty can appear in the Pick Warranty dialog box, administrators must associate a product with that warranty in the Products view in the Warranties view of the Administration - Service screen.

    Status

    Select the status of the warranty.