Centralized Dispatch Model

In a centralized dispatch model, a team of dispatchers handles most dispatching for the full service business. Follow-the-sun support often drives this model. Customers can call 24 hours a day and are routed to an open service center somewhere in the world.

Customer support representatives must assign engineers to a call even though they do not know the local requirements and rules. The Optimizer has constraints so that when central dispatchers submit the activity, optimization is consistent with local priorities. Most activities can be automatically scheduled at a central location. A local service manager can manually handle any exceptions, eliminating the need for dedicated dispatch personnel.