1. Field Service Guide
  2. Checking for Failed Migration of Service Region, Zip Code, Employee and Related Data to Oracle Field Service

Checking for Failed Migration of Service Region, Zip Code, Employee and Related Data to Oracle Field Service

After business administrators migrate a service region to Oracle Field Service Scheduler., they can check whether all applicable employees and activities migrated successfully.

To check for failed migration of Service Region, Zip Code, Employee and Related Data to Oracle Field Service

  1. Navigate to the Administration - Scheduling screen.

  2. Select the record for the service region that you migrated.

  3. In case of failure, the reason for the failure appears in the Sync Success Description field else the status will be displayed as “Success”.

Debugging and Troubleshooting

The below table lists the potential error messages that could come during migrating Service Region, Zip Code, Employee and Related data from Siebel to Oracle Field Service Scheduler. There is no roll back feature that is supported as part of this integration and any roll back of transferred data to Oracle Field Service needs to be handled manually.

Note: The cut over monitoring view is not used as part of this integration.
Symptom Reason Solution

Book Appointment returns blank slots

No slots are returned for scheduling the activity. Possibility could be no resources available during the specified time frame
  • Ensure that the Account Address details are provided
  • Change the Earlier start date and Latest start date to some other date time range

OIC flow throws 401 error

When user is not authorized, OIC flow throws this error

Check the Username and Password credentials provided in Business service user property of ‘ORCLROFSSBLBOOKAPPOINTMENT business service are correct

Cancel Appointment returns error "OFS: Appointment not found or not satisfied the cancel criteria”

Activity selected for cancelling the appointment is not scheduled

Only Activities in status ‘Scheduled’ can be cancelled

OIC Error Message Shown in Siebel

Follwing is a list of OIC error messages shown in Siebel.

  • "Siebel: No Zipcode for the Service Region. OFS: Error updating Workzone"

  • "OFS: No employees are available in the given slot."

  • "OFS: Error setting Workzone to Service Region"

  • "OFS: Error Mapping Zipcode to multiple Service Region or updating Workzone"

  • "OFS: Appointment not found or satisfied the cancel criteria -> Instance Id - "

  • "OFS: Appointment not found or not satisfied the cancel criteria -> Instance Id - "

  • "Error: Some SRs and Employees were failed in the integration. Please refer the OIC Instance for more details. Instance Id - "

  • "Error: Failed SRs - " + failed SRs + " Failed Emps - " + failedEmployees

  • " --- Siebel: Error getting Shift details -> Instance Id - " + Instance ID

  • " --- Siebel: Error getting Employees -> Instance Id - " + Instance ID