Creating Charges for Activities Automatically

To automatically create charges for an activity, the activity must contain billable data. For more information about recording billable data for activities, see the following information:

If the Entitlement field for the activity contains data, then the following information is used to automatically calculate the charge:

  • Data in the fields for records in the Time Tracker view for the activity (except for the Rate field)

  • Data in the Rate List field and the Price List field in the More Info view for the activity

  • Service hours and metrics for the entitlement (service detail definitions and exceptions) that the administrator sets up in the Administration - Contracts screen

  • Schedule hours and exception hours that the administrator sets up in the Schedules view of the Administration - Service screen

If the Entitlement field for the activity does not contain data, then the following information is used to automatically calculate the charge:

  • Data in the fields for records in the Time Tracker view for the activity

  • Data in the Rate List field and the Price List field in the More Info view for the activity

To automatically create a charge for an activity

  1. Navigate to the Activities screen, then the Activity List view.

  2. Drill down on the Type field for a selected activity, and click the Charges view tab.

  3. Click Auto Charge.

    A charge is automatically generated for the activity if the check box is selected in the Billable field for the activity and if the Rate List field in the More Info view for the activity contains data.