1. Field Service Guide
  2. Defining Service Regions Using Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0

Defining Service Regions Using Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0

Business administrators define service regions in the Siebel application using the Service Regions List view of the Administration - Scheduling screen. They must map service regions to system regions in Oracle Real-Time Scheduler 1.0 using the Service Region Mapping view of the Administration - Scheduling screen. For more information about defining service regions, see Defining Service Regions.

The following fields for service region administration apply to scheduling using Siebel Scheduler, but do not apply to the integration to Oracle Real-Time Scheduler 1.0:

  • Cost Variables (Cost List, Currency, Travel Cost, and Cost Function)

  • Configuration Parameters (Parameter Set, Constraint Set, Time Windows, Min Travel Time, Avg Travel Time, Avg Travel Speed, and Unit Of Measure)