Defining Service-Based Pricing

Customers often require an after-sales service package for the products that they purchase. This requirement is included in the quote or order. Administrators can define a service package to apply to a set of products. The combination of the service package and the covered product allows for price calculation. This practice is service-based pricing.

You manage service pricing on covered assets by using the Pricing Procedure - Calculate Net Price workflow. For more information about pricing procedures and setting up service pricing, see Siebel Pricing Administration Guide.

To create a service package for service-based pricing

1. Navigate to the Administration - Product screen, then the Products view.

2. Create a product record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Product	Type an appropriate name for the service package, such as Platinum Service Package or Gold Service Package.
   Service Product	Select this check box to indicate the product is a service product.

   After you create a service package for service-based pricing, you can set up this pricing.

To set up service-based pricing

1. Navigate to the Administration - Pricing screen, then the Price Lists view.

2. Select a price list, and click the Service Pricing view tab.

3. Create a new service pricing record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Product	Select the product that the service package covers. Create a record for each product.
   List Price	Enter a fixed price in this field or enter a percentage of the covered product in the Service Price % field.
   Service Price %	Enter the percentage of the covered product in this field or a fixed price in the List Price field.