1. Field Service Guide
  2. FS - Verify Entitlement SR Best Response Time Workflow

FS - Verify Entitlement SR Best Response Time Workflow

The FS - Verify Entitlement SR Best Response Time workflow automates the process of verifying entitlements on a service request. This workflow automatically selects the entitlement with the best response time, and then enters the commit time on the service request. For more information about the methods that this workflow calls, see FS Verify Entitlement Business Service.

This workflow is called when a user click the Verify Best Time button for a service request.

The following figure shows this workflow.

FS - Verify Entitlement SR Best Response Time Workflow. This image is described in surrounding text.

Workflow Description. This workflow performs the following actions:

  1. VerifyServiceEntitlement. This step calls the VerifyServiceEntitlement method to retrieve the eligible service entitlements for a service request.

  2. GetBestResponseTime. This step calls the GetBestResponseTime method to get the entitlement with the best response time. The method selects the entitlement with the best response time metric that matches the service request priority.

  3. UpdateResponseTime. This step calculates the commit time according to the service calendar, and sets the Date Committed and Entitlement field for the service request.