Agreements and Entitlements

This chapter describes how to create and manage agreements and specific levels of service (entitlements) for agreements. It includes the following topics:

• About Agreements

• Agreement Charts

• About Entitlements

• Roadmap for Administering Agreements

• Process of Administering Entitlements

• Process of Managing Agreements

• Process of Managing Entitlements

• Workflows for Agreement Renewal and Approval

• Workflows for Entitlement Creation and Verification