Insert Activity Button

The Insert Activity button either obtains a confirmed appointment from the ABS or runs the Optimizer to schedule the selected activity.

Before clicking this button, make sure the following conditions apply:

• The service region is set in the Dispatch Board Gantt chart.

• The activity is not repeating.

• The Status field of the activity has a value of Unscheduled.

• If the Lock Schedule check box is selected, then the values in the Planned Start field and Planned End field are not null.

• If the Lock Assignment check box is selected, then the activity assignee is not null.

The choice of sending the Insert Activity request to the ABS or Optimizer depends on the values in the Earliest Start field and the Latest Start field. These values determine whether the activity is in the ABS or the Optimizer horizon, as follows:

• If the Latest Start field is null, then sends the request to the ABS.

• If the Latest Start field is in the Glued period, then does not insert the activity and returns an error message.

• If the Latest Start field is less than the ABS start, then sends the request to the Optimizer.