Integration Changes for Employee Administration

For this integration, some of the changes and requirements for administering employees are as follows:

• Select appropriate values in the Start Shift From and End Shift At fields to reflect the employee logon and logoff points of the shift for the employee. LOVs- Home (Travel Incl.) and Home (Travel Not Incl.) both point to Home address with no difference for this integration.

• Populate Start Home Address or Start Depot Address and End Home Address or End Depot Address data for employees. This data is mandatory.

• Start Date and End Date fields are included for each employee. However, the end date is not updated in Oracle Field Service.

  To inactivate an employee on the end date, the administrator needs to manually update in Oracle Field Service. (For a terminated employee, set the End Date field to the last date of employment in Siebel and manually update the employee as inactive in Oracle Field Service.)

• Select Service Region and Schedule for the employee. Ensure that the same schedule name has been created in Oracle Field Service.

  Note: This needs to be done manually.

• The following fields do not apply to this integration and are not synchronized with Oracle Field Service:

  • Service Role
  • Cost Per Hour
  • Overtime
  • End Date