Process of Administering Service Requests

The following list shows the tasks that administrators typically perform to administer service requests. Your company might follow a different process according to its business requirements.

To administer service requests, administrators perform the following tasks:

• Create service activity templates. For more information, see Creating Activity Templates and Adding Information to Activities in Activity Templates.

• Set up service metrics. For more information, see Setting Up Service Metrics.

• Set up the default date and time for the Opened field in new service requests. For more information, see Setting Default Date and Time for Opened Field.