Process of Managing Answers

The following list shows the tasks that end users typically perform to manage answers. Your company might follow a different process according to its business requirements.

To manage answers, end users perform the following tasks:

• Configuring the Find Answers View (End User)

• Reviewing Answers for Service Request Inquiries (End User)

• Finding Answers for Service Request Inquiries (End User)

• Associating Answers with Service Request Inquires (End User)

• Adding Answers to Service Request Inquiries (End User)

• Requesting Answers for Service Request Inquiries (End User)

• Viewing Linked Content for Service Request Inquiries (End User)