Querying for Existing Change Requests

Before logging a new change request (CR), a CR creator queries to see whether a user already recorded a duplicate issue in an existing CR. The creator can find duplicate issues by searching on various combinations of key words used to describe the problem.

To query for an existing change request

1. Navigate to the Quality screen, then the Change Request List view.

2. In the Change Request form, initiate a query.

3. In the Summary field, enter a phrase that might describe the issue in other CRs.

   For example, if you find a problem with attaching documents to a record, then you might query on one of the following phrases:

   • Attachment not working

   • Attachment function broken

4. Run the query.

5. If the query results show that a CR record already exists for the issue, then drill down on the Change Request number (#) field in the Change Request list.

6. In the More Info form, update the Comments field with relevant information that is not already recorded.