1. Field Service Guide
  2. Recording Resolutions for Activities in Service Requests

Recording Resolutions for Activities in Service Requests

After you complete and resolve an activity in a service request, you can record this resolution in a service request.

To record a resolution for an activity in a service request

  1. Navigate to the Service screen, then the Service Request List view.

  2. Drill down on the SR number (#) field for a selected service request, and click the Activities view tab.

  3. Drill down on the Type field for the selected activity, and click the More Info view tab.

  4. In the Resolution field, select a resolution.