Rules for Defining Employee Schedules
When setting schedules for field service engineers, note with the following rules:
A schedule must have only 1 shift start for each day.
To set up multiple shift start times, use multiple schedules, each for a separate shift.
You must select the Shift Start Flag field for the first time period in a day (except when a shift spans 2 days).
If a shift spans more than 1 day (for example, Monday 9:00 P.M. to 11:59 P.M. and Tuesday 12:00 A.M. to 4:00 A.M.), then the first day must include the start of the shift.
The ABS, but not the Optimizer, can have activities that span more than 1 day.
It is recommended that you assign no more than 150 employees to each service region, especially if you use optimization.
You can schedule 1 or more breaks in a day.
The ABS does not consider overtime for a field service engineer.
The Optimizer can schedule activities in overtime and extended overtime.