Service Activity Assignment

The values in the Category field and Employees field of an activity record determine the user assigned to the activity. The following table describes the determination of this assignment.

Employees Field Value	Category Field Value	Activity Assignment
NOT NULL	Any value (NULL or NOT NULL)	Assigned to the employee who is specified in the Employees field of the activity template.
NULL	Not Field Engineer Activity, Repair Activity, Preventive Maintenance, or Other	Assigned to the employee who created the activity by applying the activity template.
NULL	Field Engineer Activity, Repair Activity, Preventive Maintenance, or Other	Not assigned. The Employees field and Owner field are blank in the created activity. Note: It is recommended that you use this assignment when you use Assignment Manager to assign the activity.