Service Request Templates

When a preventive maintenance plan is activated, a service request template is used to create service requests. This template includes 1 or more activity templates and holds default values for the following service request fields:

The following list provides service request fields that are included in service request templates.

• Area

• Resolution

• Subarea

• Description

• Severity

• Substatus

• Name

• Status

• Symptoms

• Priority

Service request templates apply only to preventive maintenance.