Setting the Alarm Lead Time for Service Activities
Alarms notify users of upcoming activities. A setting determines the time when the notification occurs.
To set the alarm lead time for service activities
From the application-level menu, select Tools, then User Preferences.
The User Preferences screen appears.
On the link bar, click Calendar.
The Calendar form appears.
In the Alarm Lead Time field, select a time from 5 to 120 minutes before the value in the Planned Start field for each activity.