About Automatically Updating Notification Text

As an administrator, you can customize notifications to automatically update message text that changes frequently. For example, a call center’s queue statistics frequently change. Every few minutes, an administrator has to update the statistics to make sure agents have the most accurate information. This manual approach is very time consuming and inefficient when dealing with frequently changing data.

You can use Siebel EAI to automatically update notification text. Your CTI middleware or ACD switch can provide the data for the Siebel application to distribute.

The Broadcast Message business component manages the messages. The following table describes the fields of this business component. These field names are necessary for developing the integration object.

This task is a step in Process of Administering Notifications.

Field	Description
Abstract	A short summary for identifying the purpose of a message, such as Calls In Queue.
Activation Date/Time	The beginning of the notification.
All	The designation to send the message to all employees with positions defined.
Body	The text of the message.
Division	The designation to set recipients using division.
Division Id	The internal identification value for Division.
Expiration Date/Time	The end of the notification.
Position	The designation to set recipients using position.
Position Id	The internal identification value for Position.
Recipient	The designation to set recipients using employee.
Recipient Id	The internal identification value for Recipient.
Type	The severity of the message as defined in the type BRDCST_MSG_TYPE in the List of Values.
Via Broadcasting	The designation to send the message using notifications.