11Information Search

This chapter describes how to use the Search Toolbar to perform basic search, advanced find, smart answer search, and Oracle Secure Enterprise Search operations. It includes the following topics:

• About Search Functionality

• Performing a Basic Search

• Performing an Advanced Find

• Performing a Smart Answer Search

• Performing a Smart Answer Search from Service Requests

• Performing an Advanced Oracle Secure Enterprise Search Operation

• Modifying Search Settings for Oracle Secure Enterprise Search

• How Siebel CRM Handles Wildcard Search