Example of Configuring the Command Center Action Applet
This topic gives an example of configuring the Action applet. You might use this feature differently, depending on your business model.
The Command Center is available on the Siebel Healthcare Member Summary view and can be configured to launch several key sales processes such as ordering a new ID card or changing a primary care physician. For more information on using the Member Summary Command Center when configured as in this example, see Example of Using the Command Center for Common Member Services.
The Command Center is set up using the Administration - Command Center view.
To configure the action applet to run the business service FINS Goto View
Navigate to FINS Command Center Admin Object view and create a new object definition record. Complete the fields described in the following table.
Field Value Business Object Name
FINS Members
Source Business Component
FINS Members
Driving Field
Last Name
Driving Field Label
Name
Attribute 2 Label
Area
Attribute 3 label
Action
Expression
RedundantExpression
Driving Field On Cmd Form
Checked
To set up a pop-up applet, in the Action Definition list create a new action record and complete the fields described in the following table.
Field Value Attribute 2
ID Card Requests
Attribute 3
Show History
Command
IDCSH
Business Service
SLM Save List Service
Business Service Context
'Applet Mode', '6', 'Applet Name', 'FINS Service Request Order ID Popup Applet'
Business Service Method
LoadPopupApplet
Public Flag
Checked
To set up a view navigation, in the Action Definition list create a new action record and complete the fields described in the following table.
Field Value Attribute 2
ID Card Requests
Attribute 3
Order New ID Card
Command
IDCOR
Business Service
FINS Goto View Service
Business Service Context
'ViewName', 'FINS Member Benefits View', 'RowId', '[Current Src Rec Id]', 'AppletName', 'FINS Member Form Applet - short'
Business Service Method
GotoView
Public Flag
Checked