Scenario for Managing Run of House Rooms

This topic gives one example of how a Run of House room type might be used. This topic describes an instance of one generic run of house room type with multiple associated property-specific room types. You might use the Run of House functionality differently, depending on your business model.

A corporate client contacts a hotel sales representative and requests to book an event requiring 100 sleeping rooms of any kind. The client does not care what rooms are booked, and asks only the best price for the 100 rooms.

The sales representative creates an opportunity in Siebel Hospitality and enters the details including properties, function spaces, and sleeping rooms. When entering the sleeping room details, the sales representative selects a run of house sleeping room type and specifies 100 rooms on a specific date.

The sales representative then generates quotes for the properties that are attached to the opportunity and checks the results for sleeping room availability. When the quote is generated, Siebel Hospitality maps the generic ROH room type to a property-specific ROH room type and checks the availability of the property-specific ROH room type.

The results appear as either reserved or unreserved. If the sleeping room availability is unreserved for the run of house rooms, the sales representative can decide to overbook the rooms. At any time, the sales representative can view the sleeping room availability. The sales representative might also decide to change a run of house room type to another room type.

Subsequently, the sales representative follows the standard group sales process to complete the event booking and conduct the event.