About Configuring Close and Reopen Buttons for Product Issues

There are two buttons associated with closing a product issue. You can configure the workflows for these buttons.

• Close button

  For more information, see Close Complaint Workflow.

• Reopen button

  For more information, see Reopen Complaint Workflow.

You can modify workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Framework: Workflow Guide.