An Example

When you set up codes, you can enter values for Product, Product Line, Category, Type, Area, and Sub Area that are associated with the code. Call center agents can use these values to search for and identify the correct code for a service request.

The following table shows an example of the field values used to describe one code.

Field	Example Value
Name	Error 333
Description	Blood analyzer pump overflow.
Code Type	Device
Product	Blood Analyzer Model 350, Blood Analyzer Model 373. This field can have multiple values.
Product Line	Blood analyzer, Dialysis system This field can have multiple values.
Category	Nephrology
Type	Potential Complaint
Area	Software
Sub Area	Pump timing