Performing Signature Audit

Sales representatives capture electronic signatures from doctors when drugs are sampled. Signature Audit is the process by which the sample compliance teams periodically audit the signatures in the application to check that they are authentic.

To perform signature audit

1. Navigate to the Sample Compliance screen, then the Signature Audit view.

2. Perform a query based on a doctor's name.

3. Click Verify to compare signatures. Alternatively, you can manually compare the signatures.

4. (Optional) Generate an incident for a signature, relate the incident to a case, and track all activities as follows:

   1. Navigate to the Sample Compliance screen.

   2. Select the Signature Audit view

   3. Select a record from the Signature list applet.

   4. Select one or more signatures from the Signatures applet and click Generate Incidents.

      The application creates incidents for each of the selected signatures.

5. View incidents from the Incidents screen, then the Incidents List view.

Note: If a Contacts record is deleted, the application removes the contact name from lists that reference that contact’s name in the S_CONTACT table. Therefore, if the Contact Id is deleted from the S_ACT_SIGN table, the last name and first name fields appear empty in the Signatures form within the Signature Audit Administration view. However, deleting a Contacts record does not affect the Contact Full name because it is stored in a text field in the same table. In the Pharma Signature Receipt Form, the control before the Signature shows the full name of the contact at the time of the call (that is, no reference to the S_CONTACT table). Because the contact’s name is not removed from this list, a permanent and complete electronic record of calls captured with signatures recorded electronically is maintained.