1. Loyalty Administration Guide
  2. Member Enrollment

Member Enrollment

Member enrollment to a loyalty program is initiated in Siebel Loyalty (for more information, see Enrolling Members in Loyalty Programs). Siebel Loyalty holds the master record for member profile information, including point balances, tiers, and so on. Corresponding member records are created in CrowdTwist. After a member is enrolled in a loyalty program in Siebel, the data is sent via Oracle Integration Cloud (OIC) to CrowdTwist where the member is created.

A few points to note while enrolling members are:

  • If a member is deleted from a loyalty program, then the status of the deleted member in CrowdTwist changes to Inactive.

  • Siebel Loyalty does not send point balance updates to CrowdTwist.

  • Siebel Loyalty supports Individual, Household, and Corporate profile types. However, only Individual profiles are created in CrowdTwist. Hence, CrowdTwist receives only individual member's data as and when it is created in Siebel Loyalty.

  • Field level mappings are defined and managed at OIC level. For more information, see Field Mappings Between Siebel Loyalty and OIC.