1. Loyalty Administration Guide
  2. Scenarios for Using CrowdTwist-to-Siebel Loyalty Integrated Solution

Scenarios for Using CrowdTwist-to-Siebel Loyalty Integrated Solution

After integrating CrowdTwist and Siebel Loyalty, you can use CrowdTwist in different ways based on your business model requirements. Let us look at one example of how organizations can use the CrowdTwist and Siebel Loyalty integration to power the end-to-end journey from enrollment to redemption. This example has the following parts:

  1. Member Enrollment in Siebel Loyalty (Part 1). This part shows how to enroll a member in a loyalty program and then verify that the member has been created in CrowdTwist.

  2. Engagement Activity in CrowdTwist (Part 2). This part shows how to run an engagement activity (survey) in CrowdTwist for the member you enrolled in Part I and then verify that the activity has been created in CrowdTwist and Siebel Loyalty.

  3. Redemption Transaction in Siebel Loyalty (Part 3). This part shows how to run a redemption transaction in Siebel Loyalty for the member you enrolled in Part I and then redeem the digital rewards for the redemption transaction.