Architecture of Siebel Email Marketing

An example of a typical architectural structure for Siebel Email Marketing components is shown in the following image. The Email Marketing components interact with Siebel Marketing as follows:

1. The Email Sending Daemon, located in the corporate network, listens for requests from the Siebel Marketing Server, then assembles each outbound email message for a campaign, and sends it to the Mail Transfer Agent for delivery.

   For more detailed information on how the Email Sending Daemon interacts with Siebel Marketing, see Email Sending Daemon Integration and Workflow.

2. The Mail Transfer Agent receives the email messages and forwards them to their destinations.

3. The Bounce Handler Daemon, located in the DMZ, tracks email messages that cannot be delivered and records the reason why the message cannot be delivered.

4. The Click Through Daemon, located in the DMZ, tracks clicks made by email recipients on links included in the email template that are supported by Siebel Marketing.

If Siebel Email Marketing components lose connectivity to the Siebel Server, then they queue all data and continue to function. After the connection is reestablished, queued data is processed.