Monitoring Marketing System Tasks

The Marketing Application provides a set of views so users and administrators can monitor the progress of any marketing-specific server process. Each marketing-specific job is referred to as a system task. The following table contains a list of where to locate these jobs.

Location	Purpose
Navigate to the Administration - Marketing screen, then the System Tasks view.	Displays marketing system tasks for all users, including import tasks.
Navigate to the Campaign Management screen, Execute, and then the System Tasks view.	Displays marketing system tasks for the selected campaign.
Navigate to the Administration - Marketing screen, then the Import view.	Displays import jobs and their status.
Navigate to the Programs screen, Execute, and then the System Tasks view.	Displays marketing system tasks for the selected program and related campaigns.

Each system task provides high-level logging details that track the successful completion or any errors in each major step of the task. Because the task log is intended to be used by all users, the System Task view does not provide low-level logging details.

If an administrative user needs further details on a marketing task, each step in the task log provides the Siebel Server name, log file (indicating the server component), and Task ID. The administrator can use this information to locate the log file or the logging details under Server Administration.

For Siebel Marketing, system tasks display information for the following tasks:

• Analytics Data Load

• Campaign Launch

• Campaign Load

• Generate Source Codes

• List Export

• List Import

• Stage Execution

• Wave Launch

If you get the error message Unable to connect to gateway server when starting a Siebel Marketing task, then you might have the Docked parameter in the CFG file set to TRUE. To correct the problem, quit Siebel Marketing, set the Docked parameter to FALSE, and restart.