Setting Up the Marketing File System

To prevent problems with campaign loading, make sure that the Business Intelligence Presentation Server service and Siebel Server service are running on an admin account that has read and write access to the directories used by the Marketing File System. In Windows, these services default to running under the local system account, which cannot access the Marketing File System because it is not a recognized user across the network.

For segmentation and list generation, access to the Marketing File System is shared between Siebel Server and Business Intelligence Presentation Server. If Siebel Server and Business Intelligence Presentation Server are installed on a combination of UNIX and Microsoft Windows operating systems (heterogeneous environment), then the Marketing File System must be configured for sharing in different environments.