Troubleshooting the Contact and Prospect List

The Contact/Prospect list might not show contacts or prospects that have been recently associated with the list. To resolve the problem, look for it in the following table.

Symptom	Diagnostic Steps and Cause	Solution
The newly associated contacts or prospects do not appear in the Contact/Prospect List	Marketing Campaign load is not yet complete or the browser display has not yet been refreshed.	Wait for the Marketing Campaign Load workflow process to complete and then refresh the browser.
After waiting for the Marketing Campaign Load workflow process to complete and after refreshing the browser, the newly associated prospects or contacts do not appear in the Contact/Prospect List	None of the campaign waves have been launched.	Launch one or more waves, or launch the campaign.
	None of the customers in the campaign meet the search specification for the view.	Modify the search specification. Consider the following possibilities: Campaigns that are Launched or Completed Campaign Wave that is launched The campaign contact record that is assigned to the position of the user The campaign contact records that is not Marked for Deletion Control Campaign flag is set to N Contact and Prospect Do Not Call Flag is set to N
	The campaign contacts and prospects have been assigned to a different organization or position.	Navigate to the Campaigns screen, Design, and then the Execution Options view, and check the values for Campaign Member Ownership, Default Organization Owner, and Default Position Owner.