Canceling an Order

A customer places an order through a call center. The next day, the customer telephones the call center to cancel the order. The call center agent checks the status and sees that the order is still being processed. The agent cancels the order.

Another customer places an order and telephones the next day to cancel the order. The call center agent checks the status of the order and sees that it has been shipped. Because it has been shipped, the order record is read-only, and the call center agent cannot cancel it. Because ordering and fulfillment are integrated, the agent cannot cancel orders that have already been shipped.