Checking Availability to Promise of a Product

A customer telephones a call center to buy a product and asks if the product is in stock. The call center agent navigates to the Fulfillment view, selects the product, and clicks Inquire. The Siebel application displays a message saying how many units of the product are in stock and which fulfillment centers stock them.

The customer places an order for the product. Because ordering and fulfillment are integrated, the agent can check inventory to see which products are in stock.

Note: Reserving products and scheduled lines are not supported by DOO.