About Using This Book

This book uses the following terms:

  • A Siebel CRM object is an object that resides in the Siebel Repository. For example, a screen, view, applet, business component, menu, and control and each an example of a Siebel object. For more information, see Configuring Siebel Business Applications.

  • The Siebel Mobile Web Client is a disconnected Siebel CRM client that is fully functional. It typically runs on a laptop computer that a professional in the field uses. For brevity, this book often refers to the Mobile Web Client generically as the remote client.

  • A user is a person who uses the remote client of a Siebel application to access Siebel CRM data.

  • The user interface is the interface that the user uses in the remote client.

  • The server is the Siebel Server, unless noted otherwise.

  • The Siebel database or server database is the enterprise database with which the local databases synchronize.

  • The local database is a database that resides on the remote client. It contains Siebel application tables that store user data and a local transaction log that stores transactions that the user creates.

  • An administrator is anyone who uses an administrative screen in the administrative client to configure Siebel CRM. The Administration - Server Configuration screen is an example of an administrative screen.

  • Predefined Siebel CRM is the out-of-the-box version of Siebel Remote that Oracle provides you before you make any customization to Siebel Remote.

  • A predefined object is an object that comes defined with Siebel CRM. The objects that Oracle’s Siebel Tools displays in the Object List Editor when you use Siebel Tools to open a Siebel Repository for editing, but before you make any customizations, are predefined objects.

  • The term focus indicates the currently active object in the remote client. To indicate the object that is in focus, Siebel CRM typically sets the border of this object to a solid blue line.

Depending on the software configuration that you purchase, your Siebel application might not include all the features that this book describes.