Requesting Assistance If the Visutl Utility Reports That the Record Is Visible

You can request assistance if the Visutl utility reports that the record is visible on the local database.

To request assistance if the Visutl utility reports that the record is visible

1. Create two transactions that Siebel Remote must display in the remote client.

2. Start the Transaction Processor.

3. Start the Transaction Router with the following event settings:

   GenericLog=4, Trace=4, SqlparseandExecute=4
   

4. Get help from Oracle.

   For help with troubleshooting a situation where the Visutl utility reports that the record is visible, see Getting Help from Oracle. Be prepared to send the following files with your service request:

   • The visutl.log that is located in the current folder where you run the Visutl utility.

   • The log files of the Transaction Processor and Transaction Router server components. For more information, see Naming Conventions for Log Files.

   • The DX files that reside in the following folder:

     SIEBEL_ROOT\docking\client\outbox