Situations Where the User Must Manually Enter Credentials

If any of the following situations is true, then Siebel Remote prompts the user to manually enter synchronization credentials:

• The user has not configured the remote client to remember the synchronization password or to use the local database password to synchronize.

• The user has configured the local database credentials to synchronize but those credentials are not valid synchronization credentials.

• You modify the synchronization credentials on the Siebel Server. Siebel Remote prompts the user regardless of how the user provides synchronization credentials.

If you configure authentication for synchronization, then the user must provide credentials to synchronize. The user can manually enter credentials at each synchronization or you can configure the remote client to automatically synchronize.

Depending on the type of authentication, the user might not be able to modify the valid user name and password for synchronization from a Siebel application, although the user can do this task from outside of the Siebel application. The user can modify the local database password in the remote client. For more information, see Format That Siebel Remote Uses for the Remote Client Name, Database Name, Login ID, and Windows Password.