About Siebel Public Sector Self Service

This chapter applies to Siebel Public Sector Self Service, which uses the Public Sector Self Service object manager (alias PSSServiceObjMgr) in the Siebel Public Sector component group.

Citizens can perform the following tasks, which are available in both Siebel Self Service and Siebel Public Sector Self Service:

• Manage their user profiles.

• Obtain information about agency programs.

• Contact the Web site host.

• Access Twitter to discuss agency programs and with other people.

  For information about performing these tasks, see Using Siebel Self Service.

Also, citizens can perform the following tasks, which are available in only Siebel Public Sector Self Service:

• Determine benefits that might apply to them.

• Apply for benefits.

• View information about their cases and update those cases with additional information.

• Request appointments and appeals for their cases.

For information about Siebel Public Sector, see Siebel Public Sector Guide.