Activating the Workflow for Email Password Button

The Email Password button automatically generates a random password for a customer and sends an email containing that password to the customer. This button functions only if you activate the Contact Password Reset workflow. For more information about workflows, see Siebel Business Process Framework: Workflow Guide.

Note: In addition to activating the workflow, you must enable the Communications Management component group and create the email profile that is used to send the email.

This task is a step in Process of Administering Web Access.

To activate the workflow for the Email Password button

1. Navigate to the Administration - Business Process screen, Workflow Deployment, and then the Active Processes view.

2. In the Active Workflow Processes list, query for the Contact Password Reset workflow.

   If the workflow is not returned, then it is not yet activated.

3. If the workflow is not yet activated, see Siebel Business Process Framework: Workflow Guide to activate it.