Communications Toolbar Items, Commands, and Methods

The following table displays information about elements associated with the communications toolbar items. Starting from first column, the table displays each toolbar item name, the associated Siebel Tools command name, and the business service method associated with the command (where applicable).

The methods listed in the following table are those of the Communications Client business service. The Default column indicates whether the toolbar button appears in the toolbar by default. An asterisk (*) indicates that the button is part of a submenu. Each business service method name also corresponds to the name of a communications command. Communications configurations provided with Siebel Business Applications include commands with these names. For more information about these commands, see Commands.

Toolbar Item	Tools Command (Display Name)	Business Service Method Or Communications Command	Default
Accept Email	Accept Incoming Email	AcceptEmailGroup	Yes*
Accept Misc Work	Accept Miscellaneous Work Item	AcceptMiscWorkGroup	No*
Accept Phone	Answer Phone Call	AnswerCallGroup	Yes*
Accept Work	Accept Work Item	AcceptWorkGroup	Yes
Blind Transfer	Blind Transfer Work Item	BlindTransferGroup	Yes
Consultive Conference	Consultative Conference Work Item	ConferenceTransferGroup	Yes
Consultative Transfer	Consultative Transfer Work Item	ConsultativeTransferGroup	Yes
Forward Work	Forward Work Item	ForwardWorkGroup	Yes
Hold Work	Hold Work Item	SuspendWorkGroup	Yes
Initiate Email	Initiate Email	SendEmailGroup	Yes*
Initiate Fax	Initiate Fax	SendFaxGroup	Yes*
Initiate Phone	Initiate Phone Call	MakeCallGroup	Yes*
Initiate SMS	Initiate SMS	SendSMSGroup	Yes*
Initiate Work	Initiate Work Item	InitiateWorkGroup	Yes
InQueue Time	InQueue Time	Not applicable	Yes
Media Indicator	Media Indicator	Not applicable	Yes
Not Ready	Not Ready State	NotReadyGroup	Yes
Not Ready Email	Not Ready for Email	NotReadyForEmailGroup	Yes*
Not Ready Phone	Not Ready for Phone	NotReadyForPhoneGroup	Yes*
Release Work	Release Work Item	ReleaseWorkGroup	Yes
Resume Work	Resume Work Item	ResumeWorkGroup	Yes
Retrieve Work	Retrieve Work Item	RetrieveWorkGroup	Yes
SignOff	Communication Sign Off	SignOffGroup	Yes
SignOn	Communication Sign On	SignOnGroup	Yes
Work Item List	Work Item List	WorkItemList	Yes
Working Time	Not applicable	Not applicable	Yes

Note: The WorkItemList communications command is invoked when the agent explicitly changes the active work item from the communications toolbar or when a work item is released. In each case, the focus changes in the work item list in the communications toolbar. For example, if the work item list has two calls and a customer releases one of the calls, then this call is removed from the list, the focus changes automatically to the remaining call, and WorkItemList is invoked.