Example Command Using $RemoteConnectStr

The example command and command data definitions shown in the following table and the second table in this topic, using the $RemoteConnectStr macro, use the Owner Phone field in the Service Request business component to determine which call center has the phone number. In this example, the Param.RemoteConnectStr command parameter gets the extension number for the call recipient by macro-expanding Owner Phone:Lookup. The Siebel application looks up which configuration has this extension and returns the name of the call center with this extension.

Parameter Name	Parameter Value
Description	Blind Transfer to Service Request Owner
DeviceCommand	TransferMute
Hidden	True

The following table shows a command data definition for this command definition.

Parameter Name	Parameter Value
BusComp	Service Request
RequiredField.'Owner Phone'	?*
Param.PhoneNumber	{Owner Phone:Lookup}
AttachContext	True
Param.CallNotifyText	Blind transfer from {@UserName} about SR {Id}...
Param.RemoteConnectStr	{$RemoteConnectStr(Owner Phone:Lookup)} (In this example, Owner Phone is a field from the Service Request business component.)