Manual Login

With manual login, after starting the Siebel application, the end user clicks the Log In button on the communications toolbar in order to log in to the applicable communications systems. Automatic login must be disabled for all users or for the individual user.

When manual login is in effect, using the Connect command in the File application-level menu in order to log in to a different Siebel database, or in order to log in as a different Siebel user, logs you out of all applicable communications systems and you must log in again manually.

Agents who use ACD queues can manually log in to any of the queues with which they are associated. Agents do this in the Communications options of the User Preferences screen.