Parameters for Communications Session Manager

Parameters relating to log files can be specified as server component parameters for Communications Session Manager. These parameters are described in the following table.

Note: For the parameters listed in the following table, if the parameter value is changed while the Communications Session Manager is running, then the changed value affects communications sessions for all users who log in subsequently.
Parameter Name Display Name Default Value Description

LogDebug

Log Debug Message

False

Specifies whether the log file specified with the LogFile parameter must contain extra detail.

LogFile

Log File

SComm.log

Specifies the name of the log file to create for each agent’s communications session.

For example, where the parameter is set to SComm.log, files named SComm_user.log are created, where user is each agent’s Siebel login name.

These files are written in the log subdirectory of the Siebel Server installation directory.

MaxLogKB

Maximum Log Size (KB)

1024

Specifies the maximum size, in Kilobytes, of log files specified using LogFile.

ReleaseLogHandle

Release Log Handle

True

Indicates that the log file handle for each agent is released periodically, after logs have been generated.

The default setting of True provides better performance.

When ReleaseLogHandle is False, some log files might not be generated if the number of concurrent users exceeds the file-handle capacity provided by the operating system.