Server Script Examples

Define the following server scripts in the CTI_Test business service. These scripts are invoked by the event response and command described in Event Response Example and Command Example:

function Service_PreCanInvokeMethod (MethodName, &CanInvoke)
{
   var ReturnVal = ContinueOperation;
   switch (MethodName)
   {
      case "EvtBSGotoView":
      case "CmdBSGotoView":
      CanInvoke = "True";
      ReturnVal = CancelOperation;
   }
   return (ReturnVal);
}

function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
{
   var ReturnVal = ContinueOperation;
   switch (MethodName)
   {
      case "EvtBSGotoView":
         EvtBSGotoView(Inputs, Outputs);
         ReturnVal = CancelOperation;
         break;

      case "CmdBSGotoView":
          CmdBSGotoView(Inputs, Outputs);
          ReturnVal = CancelOperation;
          break;
   }
   return (ReturnVal);
}

function EvtBSGotoView(Inputs, Outputs)
{
   // Getting input arguments from Event Response parameters
   var itemID = Inputs.GetProperty("myWorkItemID");
   var ANI = Inputs.GetProperty("ANI");
   // Invoking Business Service "Communications Session Manager" method
   var ctibs = TheApplication().GetService("Communications Session Manager");
   var ip = TheApplication().NewPropertySet();
   var op = TheApplication().NewPropertySet();
   ip.SetProperty("WorkItemID", itemID);
   ctibs.InvokeMethod("GetWorkItemInfo", ip, op);

   // Generate a screen pop to "Contact List View" with
   // all the contacts whose last name start with letter "S"
   var boGlobal = TheApplication().GetBusObject("Contact");
   var bcContact = boGlobal.GetBusComp("Contact");
   bcContact.SetViewMode(AllView);
   bcContact.ClearToQuery();
   bcContact.SetSearchSpec("Last Name", "S*");
   bcContact.ExecuteQuery(ForwardBackward);
   TheApplication().GotoView("Contact List View", boGlobal);
}

function CmdBSGotoView(Inputs, Outputs)
{
   // Getting input arguments from Command Data parameters
   var number = Inputs.GetProperty("PhoneNumber");
   // Invoking Business Service "Communications Client" method
   var ctibs = TheApplication().GetService("Communications Client"); 
   var ip = TheApplication().NewPropertySet();
   var op = TheApplication().NewPropertySet();
   ip.SetProperty("PhoneNumber", number);
   ip.SetProperty("ProfileName", "Siebel CTI");
   ctibs.InvokeMethod("MakeCall", ip, op);
}