Specifying Subcommands for a Group Command

This topic describes how to specify subcommands for a group command. (A group command is a command that includes subcommands.) For more information about group commands that specify subcommands, see Communications Group Commands in the Communications Toolbar.

This topic is part of Defining Communications Commands.

Note: When you specify subcommands for a group command, do not specify invalid recursive relationships between subcommands and group commands. For example, do not specify a subcommand that is itself a group command for which the current group command is specified as a subcommand. A relationship like this invalidates the communications configuration when it is loaded for an agent’s session and disables the communications toolbar.

To specify subcommands for a group command

1. Navigate to the Administration - Communications screen, then the All Commands view.

2. In the Commands list, create or select a command to which you add subcommands.

3. Click the Subcommands view tab.

4. In the Subcommands list, add a new record.

5. In the Subcommands field, click the select button to display the Pick Command dialog box.

6. Select an existing command to serve as a subcommand for the current command, then click OK.

7. Specify the order for the subcommand.

8. Repeat Step 4 through Step 7, as necessary, for each subcommand.