Using Business Services with Siebel Communications Server

This topic describes some ways in which you can use Siebel business services with Siebel Communications Server.

Business services represent encapsulated functionality in the form of methods that Siebel application modules or scripts can call within the Siebel application environment. Many types of Siebel Business Applications functionality, including Communications Server functionality, can be accessed as methods of standard business services. Siebel applications running on all client types support Siebel business services.

This topic describes using business services in two general ways:

• Accessing Siebel Communications Server functionality outside of the standard means offered by the Siebel application user interface. For example, Siebel Workflow invokes Communications Server business services, and Siebel VB and Siebel eScript scripts can invoke Communications Server business services.

• Integrating Siebel Communications Server events and commands with Siebel business services, in particular with custom business services or business services other than those provided for Communications Server.

Siebel Communications Server supports multiple business services that support the different functional areas of interactive session communications, outbound communications, and inbound communications.

This topic contains the following information:

• Invoking Siebel Communications Server Business Service Methods

• About Using Business Services with Events and Commands

• Invoking a Command Through the Business Service Model

• Invoking a Business Service Method from a Command

• Invoking a Business Service Method from an Event Handler

• Invoking a Business Service Method from an Event Response

Related Books

Siebel Email Administration Guide

Siebel Business Process Framework: Workflow Guide

Configuring Siebel Business Applications

Configuring Siebel Open UI

Using Siebel Tools

Siebel Developer's Reference

Siebel Applications Administration Guide (and other books for Siebel EAI)