Integration Flow That Retrieves Activity Details fromOracle Real-Time Scheduler

The details of an appointment continue to change in Oracle Real-Time Scheduler even after the customer service representative (CSR) confirms the appointment. Details include Crew assigned to the activity, planned start, and so forth. If the CSR requires the current details of the activity, then the CSR must click Refresh Activity in Siebel CRM.

The integration flow to retrieve activity details is the same as the flow to book or reschedule an appointment illustrated in Integration Flow That Books or Reschedules an Appointment except for the following differences:

• Siebel CRM calls the Retrieve_Activity_State method of the ActivityStateRetrieval Web service.

• To get the latest details on the activity from Oracle Real-Time Scheduler, the BPEL flow calls the M1-ActivityStatusInquiry Web service method.

• The BPEL flow formats the reply that it receives from Oracle Real-Time Scheduler and then sends this reply to Siebel CRM.

This integration uses the ActivityLatestStateRetrieval_EBF project to get appointment details.

For more information, see the following topics:

• Integration Services

• Hook Points That Update Employee Data