Mapping Definitions That Book, Confirm, Insert, or Reschedule an Appointment

The following table describes mapping definitions to book an appointment. Note the following:

• The integration component in Siebel CRM is a child object type of the integration object.

• The parent element is in the Oracle Real-Time Scheduler Web service schema.

Siebel CRM		Oracle Real-Time Scheduler		Description
Integration Component	Field Name	Parent Element	Field Name
Action	Id	Task	hostExternalId
	NoSoonerThanDate/Planned		startDateTime
	Due/Plannedcompletion		endDateTime
	ServiceRegionId		serviceArea
	ServiceRegionTimeZone		timeZone
	LateCost		lateCost
	WorkTimeMin(*60)		estimatedDuration
	ServiceCity		city
	ServiceCountry		country
	ServiceLatitude		geocodeLatitude
	ServiceLongitude		geocodeLongitude
	ServiceState		state
	ServiceStreetAddress		address2
	ServiceZipCode		postal
	Error Desc		ServerMessage/TEXT
	Request_status		No Mapping Available	Value is set to SUCCESS or FAIL based on the message returned from MWM.
	Language code		No Mapping Available	Value is set in FMW after looking up the value in the DVM.
FS Activity Skill	ItemTypeName+LowChar1+ExpertiseCode		capabilityType
	No Mapping Available		action	Value is hardcoded as M1UP in FMW.
			taskType	Value is hardcoded as SIEBEL_GENERIC_ACTIVITY in FMW.
			overrideCapabilities	Value is hardcoded as M1YS in FMW.
			crewSize	Value is hardcoded as 1 in FMW.
			count	Value is hardcoded as 1 in FMW.
			appointment	Value is hardcoded as N in FMW.
			timeWindowUsage	Value is hardcoded as M1EF in FMW.
			conditionalBooking	Value is hardcoded as Y for confirm appointment in FMW.